Shipping policy
SHIPPING POLICY
Order processing
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping destinations
We currently ship to US and Canada.
Shipping rates and delivery estimates
| Method | Estimated delivery |
|---|---|
| Standard | [⚠ 7–14] business days after processing |
Delivery estimates are not guaranteed. Total time to receive your order is processing time plus transit time.
Tracking
A tracking number is emailed to you when your order ships. Please allow 24–48 hours for tracking information to update after you receive it. If your tracking number has not updated after 5 business days, contact us at serevaco@gmail.com.
Delays
We are not responsible for delays caused by carriers, customs processing, severe weather, or other circumstances outside our control. If your order has not arrived within 14 business days of the estimated delivery date, contact us and we will investigate with the carrier or ship a replacement.
Incorrect addresses
We ship to the address entered at checkout. If your address is incorrect, contact us within 12 hours of ordering and we will correct it before dispatch. Once an order has shipped we cannot redirect it. Packages returned to us as undeliverable will be reshipped once a correct address is provided.
Lost or stolen packages
If tracking shows your order as delivered but you have not received it, please check with others at your address and your building's mail area first. If the package cannot be located, contact us within 7 days of the delivery date and we will resolve it.
Damaged items
If your order arrives damaged, email serevaco@gmail.com within 7 days of delivery with photographs of the item and packaging. We will ship a replacement at no cost. Do not return a damaged item unless we ask you to.
Contact
serevaco@gmail.com — we respond within one business day.